February 10, 2014

Two Problems With Ordinary Epoxy Flooring “Lifetime” Guarantees

Posted by REDRHINO Staff Writer

A lifetime guarantee on epoxy flooring sounds pretty great, doesn’t it? If you’re looking for someone to help you put the right coating on a retail or industrial space, you’re probably going to hear about lots of them.

The only problem? That lifetime guarantee you’re being offered isn’t actually worth a whole lot.

Don’t get us wrong – when the right epoxy flooring chemicals are used, and they’re installed correctly by a team of trained professionals, it certainly can be incredibly durable. But, that’s very rarely what you get when you call in an inexperienced local vendor.

To shed more light on the issue, here are the two biggest problems with ordinary epoxy flooring lifetime guarantees:

1. Your floor will probably be there a lot longer than the company will. There are businesses that come and go quickly in every industry, but things are especially bad when it comes to small, local epoxy flooring vendors. A lot of them don’t truly understand how to work with these chemicals or install coatings correctly, but they know that it will take a year or two before the evidence starts to show up. So, they do the job quickly, take your money, and are gone before you ever really figure out what happened.

2. Epoxy flooring manufacturers keep very tight restrictions on their warranties. A lot of smaller companies will tell you that they don’t have to give you guarantees because epoxy flooring chemical manufacturers offer long warranties on their products. That’s technically true, but what goes unspoken is that these warranties are extremely specific, and require that your flooring be installed under very specific temperature and humidity conditions. In other words, your chances of having a manufacturer refund your money, or give you free flooring, are very low.

To be clear, this isn’t a knock on the manufacturers, but rather a reminder that these chemicals need to be treated carefully. Hiring the wrong team, or working with a floor that hasn’t been prepared properly, can easily make even the best coatings next to useless.

It’s unfortunate that more companies don’t stand behind what they sell, or honor the warranties they give, but the fact remains that business owners and building managers need to be extraordinarily careful when working with epoxy flooring vendors.

In fact, if you want the very best in service and value, why not call the industry’s most professional team? You can reach the REDRHINO sales office by calling 310-435-4153 now. Let us know what kind of space you have, and what kind of flooring you need, and we’ll get you a competitive quote right away.

Or, if you don’t know what kind of Epoxy Flooring you need, be sure to ask for customized recommendations.

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The RedRhino Warranty

At RedRhino, we are working hard every day for our reputation as your number one choice for epoxy flooring. As part of that commitment, we think it's important to stand behind our products and our work.

You may notice that some of our competitors claim to give "lifetime" guarantees on flooring. But, once you read the fine print, you find that their promises don't really stand up to their marketing. Look a little further into the reviews, and you'll find that you can't be sure they'll stand behind their flooring for more than a few years… if they are even still in business.

Using warranties from epoxy flooring manufacturers can be difficult, as well. Although most do guarantee their products for a certain amount of time, those guarantees depend on very precise (and occasionally, unrealistic) application settings involving temperature, humidity, concrete surface preparation, etc.

We understand the frustration that customers feel when dealing with these issues, which is why we offer a more straightforward warranty package than anyone in our industry. We can do this because we understand the intricacies of epoxy flooring, and make sure that our teams are trained professionally. They won't apply resin until your floor is ready, and won't rush through the job because they know you need it for years to come.

To find out more about our seven-year guarantee, and why RedRhino is different from other flooring companies,
call us today at 800-806-5508.